Kyckr understands the importance of uninterrupted access to reliable company information. However, there are times when the registries we rely on for data may undergo maintenance or experience outages. Here's what you need to know about registry maintenance and outages:
Registry Maintenance
View status updates for the Kyckr Portal, API and registries by clicking on "Service status" at the top of the help center. Alternatively, you can access our service status page, here.
Registries occasionally schedule maintenance to improve their systems or update their databases. These maintenance activities are usually planned in advance and are beyond Kyckr's control.
Impact: During planned maintenance, access to certain registry data may be temporarily unavailable. You may experience delays in retrieving information from affected registries.
Notification: Whenever possible, Kyckr strives to notify users in advance of planned registry maintenance that may affect our services. We do our best to minimize disruptions and ensure you are well-informed.
Registry Outages: At times, registries may experience unexpected outages due to technical issues, server problems, or other unforeseen circumstances.
Impact: During unplanned outages, access to registry data becomes temporarily unavailable. This can result in delays in retrieving company information from affected registries.
Resolution: Registries work diligently to resolve outages as quickly as possible. Kyckr closely monitors these situations and restores access to data once the registry services are back online.
How Kyckr Responds
Monitoring: Kyckr continually monitors the status of registries to identify any maintenance or outage issues promptly. you can view status updates for the Kyckr Portal, API and registries here.
Notification: When we receive information about planned maintenance or unplanned outages from registries, we aim to inform our users via announcements or notifications within the Kyckr platform.
Minimizing Impact: During maintenance or outages, Kyckr's platform may automatically switch to alternative sources for data to minimize disruption and ensure you still receive essential company information.
Your Experience Matters
At Kyckr, we understand the importance of timely access to accurate company data. While we cannot prevent registry maintenance or outages, we are committed to keeping you informed and minimizing any impact on your experience.
If you encounter delays or issues accessing registry data during maintenance or outages, please know that our team is actively working to provide you with the best possible service. If you have specific concerns or questions about registry maintenance or outages, don't hesitate to reach out to our Support Team via the Kyckr Helpdesk, We're here to assist you and ensure you have a smooth experience, even during challenging circumstances.