At Kyckr, our Support Team is dedicated to providing you with timely and effective assistance. We understand that your needs are important, and we're committed to helping you every step of the way. Here's what you can expect when reaching out to our Support Team.
Response Times: You can expect an initial response to your inquiry within one business day, however generally, the response time is often less than an hour during business hours. Our team will acknowledge your request and begin addressing your query promptly.
Resolution Time: While the resolution time may vary depending on the complexity of your issue, we strive to resolve your inquiry as quickly as possible. Some inquiries may be resolved within the initial response, while others may require further investigation.
Support Processes: You can reach our Support Team through the Kyckr Helpdesk here. When you submit a support ticket through the Helpdesk, our team receives your inquiry and starts working on it.
Email Support: You can also reach out to us via email at support@kyckr.com using the email address associated with your Kyckr account. Please provide a clear and detailed description of your issue when using email support.
Answer Bot Assistance: Our 24/7 Support Answer bot can quickly provide answers to common questions and guide you to relevant support options and articles.
Live Agent Assistance: If your inquiry requires live agent assistance, our answer bot can offer the option to chat with a live agent. This allows you to interact with a Kyckr support representative in real time. This can be achieved by typing talk to a human or talk to a person.
Dedicated to Your Success: Our team is here to help you succeed. We know how important it is to give you accurate and efficient support, whether you need help navigating our platform, solving technical issues, or meeting compliance requirements. You can count on us to assist you in a timely and professional manner.
If you have any questions or need assistance, please don't hesitate to reach out to our Support Team through the Kyckr Helpdesk, email at support@kyckr.com, or our Support Answer bot. We're here to support you and ensure your experience with Kyckr is as smooth and successful as possible.