Kyckr offers a convenient answer bot to help you get quick answers to your questions and assistance with common inquiries.
Accessing the Support Answer bot: Look for the answer bot icon, usually located in the bottom-right corner of your screen.
Initiating a Chat: Click on the answer bot icon to open the chat interface and begin typing your question or inquiry into the chat window.
The answer bot is designed to understand natural language, so you can ask questions in a way that feels comfortable to you.
As you type, the answer bot will provide responses and suggestions in real-time. It may offer articles, links, or direct answers to your questions. If you require in-person assistance, simply type: ‘speak to a person’ or ‘talk to a person’. This will prompt the answer bot to ask you for some items, which will then be sent to the support team who can help you through a live chat.
Feel free to ask follow-up questions or seek additional information if the answer bot's response doesn't fully address your query.
During set work hours, the answer bot will be available for users to send a live chat message to the Kyckr customer care team. Outside of working hours, customers can submit a ticket in the exact same way and it will be routed to Zendesk as a regular ticket.
The answer bot is available 24/7, ensuring you can seek assistance at any time that's convenient for you.